FAQs

FAQs

How do I order items?

 

You can order items by sending us an email or giving us a call. That way we can arrange for you to visit us for a proper chat and a cuppa while we listen to your plans and ideas. 

 

How do I make payment?

 

You can make payment for any items via bank transfer or PayPal.

 

Once we have quoted for your items and you are happy with the price we will send you an invoice. This will include the cost of hire, a refundable damage retainer and dates that the deposit and balance will be due. 

 

Once all items have been returned in a clean condition, we will refund your damage retainer. Any items that require cleaning will carry a surcharge.

 

Where can I collect and return items to?

 

Most items can be dry hired. That means collecting and returning to our Frampton Cotterell or Dursley bases. Other items may require some setting up and as such will need to be delivered and collected by us. For local set ups, delivery is free of charge. Any set ups outside of our radius may incur a cost for mileage.  

 

Whats happens if I damage an item?

 

All items hired by you are your responsibility, we accept no responsibility for injury caused to any person during the hire period. Any damages will be charged at the replacement cost as mentioned in our terms & conditions. 

 

Can I cancel or amend my order?

 

You may be able to cancel your order. Please contact us to talk through your options.  

 

 

 

 

 

 

 

 

Wild Jasmine

Wedding & Event Hire

GET IN TOUCH

 

E: enquiries@wildjasmineevents.co.uk

 

T: 07714 777 426 / 07879 467 949

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